Refunds & Returns
1. We do manual and thorough inspection before deliver your product. However, Songket is known product to be handled as handmade and we are commited to keep the tradition alive shifting it to machines might elimianted printing errors however it will kill the spirit. Let us offer you an immidiate replacement once you mention a faulty (One in hundreds peace.) Plese let us know within 3 days of product recieved.
2. Items that are qualify for refund/exchange are those that was due to mentioned reason i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and send us by smart text (WhatsApp / web messenger).
As each item is custom made to order, returns are only accepted if the item is damage on arrival or if the wrong item was received. If this does occur, please contact us within 36 hours. Item must be returned unworn and in its original condition.
Feedback is very important to our business, we would really appreciate it if you would take the time to leave us feedback.PLEASE contact us before leaving any neutral or negative feedback so we can try to resolve any issues you may have in a professional manner.
All issues will be dealt with efficiently as we pride ourselves on 100% customer satisfaction.
Please could you send all enquiries through text/email as we monitor these on a regular basis!!!
Thank you for looking have a great day.